How do I return an item?

Returns
Returns of unused merchandise are accepted up to 30 days from the date the order was shipped. All items must be returned in their original condition, including the manufacturer's packing, tags, documentation and any accessories.

Any items that do not meet this criteria are not subject to be returned. If you have any questions please feel free to contact customer support at 1-800-625-9666.

To make a return simply call 1-800-625-9666 or email sales@waterskis.com with "Returns" in the title and include the following information in order to get a Return Authorization (RA) number:
  1. Order Number
  2. Customer Number
  3. Item(s) you wish to return (please state name, size, color and other options)
  4. Reason for your return
Be sure to include all of the above information so that your return can be processed without delay. After we have received your call or email we will provide a return authorization within one business day. After you receive your Return Authorization number, repackage your item(s) in the original packaging and ship the items to the following address within 5 business days. We require that you use an insured shipping method to cover any damages while the return is in transit. We also require you use a return shipping method that provides delivery notification. Waterskis.com is not responsible for items that are lost or damaged in transit.

Waterskis.com
Attn Returns - RA #(Include the RA you were given)
5160 West Broadway
Crystal, MN 55429

All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs. We will notify you via email after your items are received and after we have credited your card. All returns will be credited within three business days of arrival at Waterskis.com. Returns will not be accepted on items without a Return Authorization number. DO NOT SHIP ITEMS WITHOUT FIRST GETTING A RETURN AUTHORIZATION. They will be returned to you.

Any item that is a special order or custom made to order is not a returnable item.

For any questions regarding our returns process please contact us at Sales@waterskis.com or call 1-800-625-9666

Please Note: On special order items and MasterCraft Boat Parts that are ordered upon request cannot be returned.

Exchanges: To exchange an item simply return it using the return process (above) and place a new order online or over the phone for the item you want. Items being shipped from Waterskis.com to the customer for an exchange, will be shipped at the discretion of Waterskis.com in terms of shipping method and carrier.

If you purchase multiple items and you return one or more of the items and your order drops below $99 you will be charged the original shipping charge.

Customer is responsible for all return shipping costs.